How do we operate? Well, generally like this:

 


Approach

 

Customer expectations are of paramount importance to us. We aim to fulfill your expectations and in order to achieve that we do not rush to start working. Instead, we start by discussing your wishes thoroughly, after which we document the assignment in clear language. This will work as an anchor throughout the entire project.

 

During the execution of the project we will regularly be in touch to discuss the progress of your assignment. In our experience short communication lines are essential to succeed. If you want us to we will work at your location!

 

Either way, we accept and take responsibility! At TekstZender we understand very well that it is your money that is being spent. You should be able to benefit from your investment.



 

 


I. Introductions

 

 

Who is who, and what is important to everyone involved?


Result: mutual trust





II. The Assignment

 

What do you need? What is your goal? What do we expect from each other?

 

Result: understanding



 

III. Documentation

 
Who will do what when and how, and at what cost? How do we stay in touch and how will we monitor progress? 
 
Result: detailed quote and a project plan



IV. Execution
 
Executing the assignment according to specifications. Regular feedback moments as agreed.
 
Result: product or service 



 
V. Delivery
 
The product or service is handed over to the client in accordance with agreements made.
 
Result: satisfaction 



VI. Feedback
 
Check if expectations were met and perhaps discuss a possible follow up.
 
Result: opportunities for improvement and who knows, new work!